Refund policy
Thank you for shopping with Peak Marketplace. We want you to love your purchase. If you are unsatisfied with your purchase, we are here to help.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items covered in hair, glitter, debris or have an abnormal odor will not be eligible for return.
To initiate a return, you can contact us at support@shoppeakmarketplace.com. Please note that returns will need to be sent to the appropriate address that will be provided once the return has been initiated.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Peak Marketplace is not responsible for lost in shipment items or items shipped to the wrong address.
You can always contact us for any return question at support@shoppeakmarketplace.com.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Final Sale Items
The following items are final sale and are not eligible for return, exchange, or store credit:
- Bodysuits, swimwear, and undergarments
- Sale / Marked-Down items
Items purchased during promotions may be eligible for exchange or store credit only, unless otherwise stated.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds & Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shoppeakmarketplace.com
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
Returns and Exchanges (INTERNATIONAL)
All sales are final outside the US. We are not responsible for any lost packages, delays in transit, seized packages, etc. Your country may charge you duties, taxes, or import fees.